General ordering and delivery terms
Data processing and consent
During sign up for a photo session (hereinafter referred to as Photo session), the person to be photographed, if they are of age, or their guardian (hereinafter referred to as Customer) will be asked to agree with these order and delivery terms, as well as the following:
- the person to be photographed may take part in the Photo session,
- the Customer agrees to receive the photos for a review without placing a separate order,
- a person’s photographs may be delivered to the school/daycare centre/sports club/company/community (hereinafter referred to as the Purchaser) that purchased the Photo session,
- a person’s group and friend photos may be published and delivered to all of the people in the photos and/or to their guardians, and
- The Customer is responsible for the accuracy of the name and group information provided upon sign up.
In the event that the person to be photographed is not signed up beforehand, Kuvaverkko cannot guarantee that the person will be photographed and the photos will be made available for purchase in the online shop.
After the Photo session, we will send an invitation to the email address provided by the Customer to visit our online shop, where the Customer may edit and order the desired photo products. The Customer must check their customer data and delivery address when placing an order in the webshop. Confirmed orders cannot be further edited or cancelled, as they are automatically forwarded to production and an order confirmation is sent to the Customer’s email address.
The prices of the photo products sold through the online shop include the photo shoot arrangements, portrait, friend, sibling and group photography, finalisation of the photos, checking the details of the person to be photographed and the group, and the costs of producing the photo products.
Kuvaverkko reserves the right to refrain from selling certain products or limit the quantities sold.
Kuvaverkko reserves the right to cancel orders in the event of clear errors in pricing. This refers to cases of incorrect product pricing resulting in the price of a product listed in the online shop deviating significantly from the product’s actual price. In such cases, the price difference is substantial enough that the Customer is expected to understand that the listed price cannot be correct.
Payment service provider
Paytrail Oyj (2122839-7) operates as the payment intermediary service provider in cooperation with the Finnish banks and the credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of any complaints, we kindly ask you to contact the supplier of the product first.
Paytrail Oyj, Business ID: 2122839-7
Innova 2 Lutakonaukio 7
You can find more information about payment here: https://www.paytrail.com/kuluttaja/maksupalveluehdot
If the Customer has not placed an order in the webshop within two weeks of receiving the invitation, photographs along with a price list will be sent to the Customer for review to the address provided by the Customer.* The Customer may purchase all or some of the photographs by using the accompanying invoice within a 14-day period, during which returns will be free of charge. On the invoice, the delivered products are specified line by line, including prices and the handling fee of 5.95 euros for letters.
Prior to the session, the Purchaser has agreed that their first batch of photos are delivered directly to the address provided by the Customer or the Purchaser. Products that cannot be delivered as letters will be delivered as parcels.
The seller is liable for the fitness of the goods under the Consumer Protection Act. The buyer must report any errors or defects in the goods without delay but, in any case, no later than within two months of their occurrence. The seller cannot be held responsible for any product defects resulting from misuse. The natural wear of a product cannot be regarded as a defect.
If the order is damaged during transport by a third party, a damage report will be made to the company in question.
We only deliver to Finland.
The person placing the order must be 18 years or older.
Kuvaverkko reserves the right to changes.
*The Consumer Ombudsman’s Guidelines regarding photography at schools and kindergartens https://www.kkv.fi/en/decisions-and-publications/publications/consumer-ombudsmans-guidelines/by-trade/photography-at-schools-and-kindergartens/
In the unfortunate event that, despite the care we take in all of our activities, you find manufacturing defects in our products, you have the normal right to exchange any such products that meet the aforementioned criteria for a period of 14 days. Since your photographs are personal, we obviously cannot sell them to anyone else and, therefore, cannot accept their return, even if you change your mind about them. For this reason, you do not have the right to return our products, with the exception of the introductory photo package. The right to return or exchange does not apply to digital products.
If a delivery is damaged in transit, the recipient must file a complaint with the transport company upon receipt. If a product becomes defective due to transit damage, the recipient must notify our customer service of the matter without delay.
Consumer Disputes Board Decision reg. no. D/1227/36/2020 states that school pictures are products that are clearly made to meet the personal needs of the ordering party, which is why Kuvaverkko Oy cannot resell them. Therefore, the Board considers that the buyer does not have the right referred to in Chapter 6, Section 14 of the Consumer Protection Act to cancel part of their order and get back the purchase price paid to this extent.
The cropping tolerance between the final photograph and the one shown in the online shop is one millimetre.
Returns of introductory photos or defective products must be sent in by post using their original envelope or package, if it is still available and intact. You can return the photographs of multiple children in the same envelope. Enter the following as the address on the envelope:
Packages can also be returned in the same package. Enter the following as the address:
Kuvaverkko will cover the postage on your behalf.
If you are using Matkahuolto to return a product, use the following address: Asiakaspalautus, sopimusnumero 9524030.
Failure to pick up a delivery
Please note that we charge a fee of €19.95 for each delivery that the Customer fails to pick up to cover our production, shipping and processing costs. The fee is deducted from the sum paid for the order in the case of a return. Returned products are not sent further to any other recipients. Instead, they are delivered to the appropriate party for disposal.
Kuvaverkko cannot be held liable for delays due to force majeure or indirect harm caused by deficiencies in product condition or delivery delays. Kuvaverkko reserves the unilateral right to change the agreement terms. Before making an order, the buyer must study the agreement terms effective at that time.
In the event that an amicable resolution cannot be reached for a complaint case, the Customer is entitled to present the dispute to the Consumer Disputes Board for resolution. The Customer has the right to raise proceedings against Kuvaverkko Oy in the District Court of Helsinki.